Shipping policy

Shipping and delivery

We deliver online orders using the options and prices displayed at checkout. Delivery estimates begin after an order is ready for dispatch. Personalised and made-to-order products may require additional production time.

United Kingdom

Standard UK delivery is currently £5.99, with free standard delivery on orders of £50 or more. The delivery estimate configured at checkout is 2–4 business days after dispatch. Remote and offshore destinations may take longer.

International delivery

Where international ordering is available at checkout, current standard rates are £14.99 for eligible European Union destinations and £23.99 for other eligible international destinations. The configured estimates are 2–11 business days for EU destinations and 3–17 business days for other international destinations after dispatch. Customs checks, local delivery networks and events outside our control can extend these estimates.

Customers receiving international orders are responsible for any import duties, taxes or handling charges imposed by the destination country unless checkout expressly states otherwise.

Production and dispatch

Many Pontefract Print products are personalised or made to order. Production time varies depending on the product, quantity, artwork and whether approval is required. If you need an order for a particular date, please contact us before ordering. Dispatch dates are not the same as delivery dates.

Collection

Store pickup may be offered at checkout for eligible orders. Please wait until we confirm that your order is ready before travelling to collect it from 1B, 20 Bondgate, The Old Coach House, Pontefract, West Yorkshire, WF8 2JJ.

Delivery addresses

Please check your delivery address carefully when ordering. Contact us immediately if it is incorrect. Once an order has entered production or been dispatched, we may be unable to change the address. Additional postage may be charged if an order is returned because the address supplied was incomplete or incorrect.

Late, lost or damaged deliveries

Delivery dates are estimates unless a service is expressly described as guaranteed. If your order is late, lost or arrives damaged, contact us at info@pontefractprint.co.uk with your order number. We will investigate with the carrier and arrange an appropriate replacement or refund where required. We remain responsible for goods until they are delivered to you, except where you arrange your own carrier.

Contact

For delivery questions, email info@pontefractprint.co.uk or call 01977 700614.